Refund Policy

Piercing Services

At The Glory Hole, we take pride in offering a safe, professional, and high-quality piercing experience. However, once a piercing procedure has been performed, it cannot be undone. For that reason, we do not offer refunds on piercing services.

No Refunds for Piercing Services: Once the piercing has been completed, all sales are final. We are committed to providing clear instructions before the procedure, ensuring that you’re comfortable and informed at every stage.
Satisfaction Guaranteed: If you have any concerns about the healing process or aftercare, we offer ongoing support and consultations to ensure your piercing heals properly. Our goal is your satisfaction, and we will work with you to resolve any issues that may arise post-procedure.

Jewelry and Tooth Gems Purchases

We stand behind the quality of our jewelry and tooth gems, and customer satisfaction is a priority for us. However, because these are personal items, our policy for returns and exchanges differs based on the situation.

Jewelry and Tooth Gem Returns/Exchanges: We only accept returns or exchanges for defective or damaged items. If your jewelry or tooth gem is damaged or defective upon receipt, please contact us immediately at [email address] to initiate a return or exchange.
Condition of Return: Jewelry must be unused, unaltered, and in its original packaging to be eligible for return or exchange. We will not accept returns or exchanges for items that have been worn or altered in any way.
Non-Refundable Items: Custom orders, special orders, and items marked as final sale are not eligible for returns, exchanges, or refunds under any circumstances.

Neilmed Piercing Aftercare Exchange

We want to ensure you have everything you need for proper aftercare. If you experience any issues with your Neilmed Piercing Aftercare product, we offer an exchange policy:

Exchange for Neilmed Piercing Aftercare: If the Neilmed Piercing Aftercare product is defective or damaged, please return the unused can to our studio. We will replace the product with the same size as the one purchased.
Return Condition: The can must be in unused condition for an exchange to be processed. Proof of purchase may be required for exchanges.

Refund Process

In the event that your return is approved or a defective item is exchanged, we will process your refund or exchange within 7 business days of receiving the returned item. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

Refund Timing: Refunds typically appear in your account within 5–10 business days, depending on your financial institution.
Shipping Costs: If you are returning an item, the shipping cost for the return is the customer's responsibility, unless the item was damaged or shipped incorrectly.

Tooth Gem Refunds

No Refunds for Tooth Gems: Tooth gems are a permanent cosmetic service, and as such, we do not offer refunds once the application has been completed. If there are any issues with the application process, we will work with you to find a satisfactory resolution.
Satisfaction Guarantee: If you experience any discomfort or issues with your tooth gem post-application, please contact us within 48 hours, and we will evaluate the situation to ensure proper care or reapplication as necessary.

Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page, accompanied by an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions about our Refund Policy, or if you would like to request a return, exchange, or consultation, please contact us:

📧 Email: refund@theglory-hole.com
📱 Call: 719-308-2870